Documents Required for Account Opening

Simply upload photos or scanned copies of the required documents if you’re applying online for a Personal or Joint-Alternate Account. ​

Refer on the document submission guidelines for tips on submitting acceptable documents.​

After submitting your application, you may receive a follow up email or SMS if additional or acceptable document is required.​

If you receive a follow up SMS or email for additional documents, click here. ​

List of required and acceptable documents

Other documents not listed below may be required to process your application. You will receive a follow up SMS or email with the necessary details, if applicable.​

  1. Provide any one of the following documents that shows your current residential address​
    • Front and back of NRIC or
    • Local utility bill or
    • Telecommunication bill or
    • Local bank / credit card statement
  2. Name and address should match that on your application form.
  3. Document must be dated within 3 months before the date of application.
Note:
  • Residential address must be valid. (P.O. Box, Care-of, Office and School address are not acceptable)​
  • Tenancy agreement is not acceptable proof of residential address.
Singapore NRIC​
Utility Bill
Telco Bill
Bank statement
  1. Provide any one of the following documents for each country/jurisdiction of tax residency declared​
    • Passport or
    • National identity card or
    • Others (residence permit/work pass/student pass/birth cert/ government-issued documents from tax authority showing recent filing of income tax)
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.
Passport biodata page
National Identity Card
  1. Provide a copy of either
    • Telco bill or
    • Telco confirmation letter*
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.​
  4. Signatures and authority stamps should be captured clearly, if applicable.
Note:
  • If the Telco bill is not under your name, proof of relationship between you and telco bill owner might be required.​
  • *Telco confirmation letter can be obtained from your telco provider (Singtel, Starhub, M1, etc).​
Telco bill
Telco confirmation letter
  1. Provide a copy of either
    • Front and back of NRIC or
    • Valid Re-entry Permit and Passport (For Singapore Permanent Resident).
  2. Identity Card No. and personal details should match that on your application form.
Identity Card
Re-entry permit
  1. Provide any one of the following documents that shows your current residential address​
    • Front and back of NRIC or
    • Local utility bill or
    • Telecommunication bill or
    • Local bank / credit card statement.
  2. Name and address should match that on your application form.
  3. Document must be dated within 3 months before the date of application.
Note:
  • Residential address must be valid. (P.O. Box, Care-of, Office and School address are not acceptable)
  • Tenancy agreement is not acceptable proof of residential address.
Singapore NRIC​
Utility bill
Telco bill
Bank statement
  1. Provide any one of the following documents for each country/jurisdiction of tax residency declared​:
    • Passport or
    • National identity card or
    • Others (residence permit/work pass/student pass/birth cert/ government-issued documents from tax authority showing recent filing of income tax)
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.
Passport biodata page
National Identity Card
  1. Provide a copy of either
    • Telco bill or
    • Telco confirmation letter*
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.​
  4. Signatures and authority stamps should be captured clearly, if applicable.
Note:
  • If the Telco bill is not under your name, proof of relationship between you and telco bill owner might be required.​
  • *Telco confirmation letter can be obtained from your telco provider (Singtel, Starhub, M1, etc).​
Telco bill
Telco confirmation letter
  1. Provide a copy of:​
    • Front and back of Malaysia Identity Card (for Malaysians) or​
    • Passport biodata page (for other nationalities)​
  2. Details on Malaysian IC or Passport biodata page should match that on your application form.​
  3. Passport must not be expired.​
Malaysia Identity Card​
Passport biodata page
  1. Provide any one of the following documents that shows your current residential address​:
    • Certification letter of employment or​
    • Certification letter from school or
    • Certificate of stamp duty or
    • Singapore utility/ telecommunication bill or​
    • Singapore bank statement/ credit card statement or​
    • In-Principle Approval (IPA) issued by Ministry of Manpower# or
    • In-Principle Approval (IPA) issued from ICA# or
    • Work permit of foreign domestic worker issue by Ministry of Manpower.
  2. Name and address should match that on your application form.
  3. Document must be dated within 3 months before the date of application.
  4. Signatures and authority stamps should be captured clearly, if applicable
Note:
  • Residential address must be valid. (P.O.Box, Care-of, Office and School address are not acceptable)​
  • Tenancy agreement is not acceptable proof of residential address​
  • #IPA can only be accepted as either Proof of residential address or Proof of employment, study, or residence in Singapore. It cannot be used for both.​
Letter of offer / employment
Certification letter from school
Stamp Duty
Utility / Teleco bill
  1. Provide any one of the following documents for each country/jurisdiction of tax residency declared:
    • Passport or
    • National identity card or
    • Others (residence permit/work pass/student pass/birth cert/ government-issued documents from tax authority showing recent filing of income tax)
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application. ​
Passport biodata page
National Identity Card
  1. Provide a copy of either
    • Telco bill or
    • Telco confirmation letter*
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.​
  4. Signatures and authority stamps should be captured clearly, if applicable.
Note:
  • If the Telco bill is not under your name, proof of relationship between you and telco bill owner might be required.​
  • *Telco confirmation letter can be obtained from your telco provider (Singtel, Starhub, M1, etc).​
Telco bill
Telco confirmation letter
  1. Provide a copy of:​
    • Front and back of Malaysia Identity Card (for Malaysians) or​
    • Passport biodata page (for other nationalities)​
  2. Details on Malaysian IC or Passport biodata page should match that on your application form.​
  3. Passport must not be expired.​
Malaysia Identity Card​
Passport biodata page
  1. Provide any one of the following documents​:
    • Employment or S Pass or
    • Student pass or
    • Dependent/long term visit pass or
    • In-Principle Approval (IPA) issued by Ministry of Manpower# or
    • In-Principle Approval (IPA) from ICA# or
    • Certification letter from school*
  2. Name and Foreign Identification Number (FIN)+ details on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.​
  4. Signatures and authority stamps should be captured clearly, if applicable.​
Note:
  • #IPA can only be accepted as either Proof of employment, study, or residence in Singapore or Proof of residential address. It cannot be used for both.​
  • *Only for student. Letter is restricted to official letter from educational institutions or schools under the purview of Council for Private Education or Ministry of Education.​
Employment pass


Student Pass / Long Term Pass / Dependent Pass
School Certification Letter​
+Foreign Identification Number or FIN is a unique identification numbers issued by Immigration & Checkpoints Authority (ICA) and government agencies to foreigners who are working, studying, or residing in Singapore. It can be found on your employment pass card or In-Principle Approval (IPA) letter. FIN starts with a prefix F, G, or M followed by 7 digits and a letter (eg. M1234567B).​
  1. Provide any one of the following documents that shows your current residential address​:
    • Certification letter of employment or​
    • Certification letter from school or
    • Certificate of stamp duty or
    • Singapore utility/ telecommunication bill or​
    • Singapore bank statement/ credit card statement or​
    • In-Principle Approval (IPA) issued by Ministry of Manpower# or
    • In-Principle Approval (IPA) issued from ICA# or
    • Work permit of foreign domestic worker issue by Ministry of Manpower.
  2. Name and address should match that on your application form.
  3. Document must be dated within 3 months before the date of application.
  4. Signatures and authority stamps should be captured clearly, if applicable
Note:
  • Residential address must be valid. (P.O.Box, Care-of, Office and School address are not acceptable)​
  • Tenancy agreement is not acceptable proof of residential address​
  • #IPA can only be accepted as either Proof of residential address or Proof of employment, study, or residence in Singapore. It cannot be used for both.​
Letter of offer / employment
Certification letter from school
Stamp Duty
Utility / Teleco bill
  1. Provide any one of the following documents for each country/jurisdiction of tax residency declared:
    • Passport or
    • National identity card or
    • Others (residence permit/work pass/student pass/birth cert/ government-issued documents from tax authority showing recent filing of income tax)
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application. ​
Passport biodata page
National Identity Card
  1. Provide a copy of either
    • Telco bill or
    • Telco confirmation letter*
  2. Name on document should match that on your application form.​
  3. Document must be dated within 3 months before the date of application.​
  4. Signatures and authority stamps should be captured clearly, if applicable.
Note:
  • If the Telco bill is not under your name, proof of relationship between you and telco bill owner might be required.​
  • *Telco confirmation letter can be obtained from your telco provider (Singtel, Starhub, M1, etc).​
Telco bill
Telco confirmation letter
Note that this is for Joint Account with Child. Please prepare the following documents to be uploaded to complete the online application.

Child’s Nationality Document Required
Singapore Citizen Singapore Birth Certificate

OR

Singapore NRIC (Front & Back)
(For child 15 years old and above)
Singapore Permanent Residents Singapore Birth Certificate/NRIC + Re-entry Permit/Passport
(For child born in Singapore)

OR

Re-entry Permit + Passport
(For child born in other countries)
Malaysian Malaysia Birth Certificate

OR

Malaysia Identification Card1​
(For child 12 years old and above)
Other Nationalities Passport2
1 – Please select the nationality as “Malaysian” and input child’s 12 digits Malaysia IC in the application
2 - Please select the nationality as “Other Nationality” and input child’s passport number in the application


Document Submission Guidelines

Document Specifications

Image File Type: jpeg, pdf, or png file extension
Image Size Limit: Up to 5MB per document

Document Specifications for Child's Application

Image File Type: jpeg or pdf file extension
Image Size Limit: Up to 4MB per document

1. Submit documents that match your application form

Tip: Ensure that your document is valid. Review details (e.g. expiry dates, visibility of details) before you submit your application.

2. Avoid blurring/blocking document details

Tip: Use natural light (instead of flash mode on your camera) or position your document where reflection does not blur any part of the image.

3. Prevent details of documents from being cropped out

Tip: Frame your image by leaving at least 1 cm gap on each side of the document when you photograph it digitally.

4. Submit complete identity document

Tip: Capture both the profile picture and all printed details. Do not block or crop out any of the details.

5. Submit images that are in focus

Tip: When using mobile phone, tap the screen to correct the camera’s focus before taking the picture.

6. Avoid skewed distortions of your image

Tip: Ensure your phone is parallel to your document when taking the picture. Try placing your document against a white piece of paper and use it as a parallel frame.

Follow up application

Tap on each tab for more details.

If you receive an email request to provide additional supporting documents, log on to Application Status Portal to upload the additional requested documents.

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1
Step 1
Log on to Application Status Portal.
2
Step 2
Choose your Identification type, and enter your NRIC/ Malaysian IC/ Passport number and Email address used in your application.
3
Step 3
Enter the 6 digit Email OTP sent to your email address used in the application.
4
Step 4
Under Recently submitted applications, find the application and tap on Upload documents.
5
Step 5
Enter the 6 digit SMS OTP sent to your mobile number used in the application.
6
Step 6
Upload all required documents and tap Next.
7
Step 7
Your document(s) are successfully uploaded. Tap Done to return to main page.
  • If you receive a SMS request to provide additional supporting documents, please send the updates to our functional mailbox within 3 days.
  • Please indicate last 4 characters of your NRIC / Passport in email subject e.g “567A”
  • DBS Functional Email: [email protected]


Applying for a Singpass account?

Here's how.​
Pro tip: Select Face Verification for instant registration.​

For foreigners: Have your FIN number and Singapore (+65) mobile number ready.​

Important: Your Singpass should be ready to use once your Personal details are displayed in your Singpass mobile app. Once your Singpass is set up, you can sign up for a digbank account. Learn more.


More information

  • If you are a new DBS / POSB customer, you can open your personal My Account and Multiplier Account via the digibank mobile app. For further assistance, simply drop us a note and our service team will contact you at your preferred date and time.
  • *Residential Address: A non-commercial address where the customer resides. An overseas residential address can used to apply for an account if a Singapore address is unavailable at that point. Letter issued by government of other public bodies regulated for AML practices or a letter from regulated insurance companies in a FATF member country may be uploaded as proof. However, customers are required to update to Singapore address via digibank once available.
  • For Online Personal or Joint-Alternate Account Application, please ensure that the proof of residential address uploaded for each applicant indicates their address and issue date clearly.
  • For Joint-Alternate account application, both applicant’s proof of addresses are required.
  • For proof of mobile number ownership (if applicable), please upload either a local telecommunication bill/confirmation letter or mobile service agreement (signed acceptance page).
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